Help and support

Something not working, or an idea for the game? Write to – the easiest way is Settings → Send feedback in the game.

How do I send feedback?

Settings → Send feedback opens your mail app with a prepared e-mail to us. Below a line it lists your player ID, the game version and build, your operating system, device model and language – so we can find your data and reproduce errors. You see all of it before sending and can delete it; the game itself sends nothing.

How do I move my save to another device?

On the old device, open Settings → Transfer save and write down your recovery code (16 characters, for example ABCD-2345-EFGH-6789).
On the new device, open the same window, enter the code under “Code from another device” and tap “Get save”.
Tap again to confirm. The save on the new device is replaced by yours.

Whoever has the code has the save. Keep it safe and never share it – we will never ask you for it except to find your data when you write to us.

I lost my phone and did not write down the code

Write to us. Your player ID (under Settings, and in every mail you sent with “Send feedback”) helps us look for your save, but we can only hand a save over to someone who can show it is theirs.

Does my village keep going while the game is closed?

Yes. Time keeps running for up to 24 hours while the game is closed – villagers grow up, jobs finish. When you come back, the game tells you what happened while you were away.

A purchase is missing

Purchases are handled only by Apple (App Store) and Google (Google Play); we never see your payment details. Our server checks every purchase before it is credited, and a purchase that was interrupted by a lost connection is delivered later. If something you bought is still missing, open Buy gems in the game and tap “Restore purchases”. If that does not help, write to us with the date and the order number from your receipt.

How do I get a refund?

Refunds are granted by the store you paid in, not by us: for the App Store at reportaproblem.apple.com, for Google Play under Google Play refunds. When a purchase is refunded, what it brought in the game (for example gems or “Ad-free”) is taken back.

Ads, statistics and error reports

There are no banners and no interstitial ads – only optional reward videos you choose to watch. You can change your ad consent under Settings → Ad Consent. Statistics are only sent if you agree, and you can switch them and error reports off in the settings at any time. Details: privacy policy.

How do I delete my data?

In the game: Settings → Delete my data deletes, after a second confirmation, everything our server stores under your player ID – cloud save, community profile and dates, friendships, personal mail, statistics and error reports. Purchase receipts are kept, and so is which redeem codes were already used.

Without the app (for example if you have already deleted it): write to . So that nobody can access or delete someone else's data, we only handle the request if

you give your recovery code, or
you write from the same e-mail address from which you already sent us a mail with Send feedback – most easily as a reply to that mail.

The player ID alone is not enough: it is not secret, and knowing it does not show that the data is yours.